Refund policy

RETURN & EXCHANGE POLICY

We hope you love your Zo&Co pieces! However, if something isn't quite right, we're happy to help.

Online Returns – Refunds

Changed your mind? You have 14 days from the date you receive your order to let us know that you would like to return an eligible item for a refund.

Once your return has been registered with us, you have a further 14 days to send your return back to Zo&Co.

To start your return, please email orders@zoandco.ie with your order number and the item(s) you would like to return.

All returned items must be:

  • Unworn and unused
  • In their original condition
  • Free from marks, scratches or damage
  • Returned with their original packaging where applicable

Please take care when trying on your jewellery. We may be unable to provide a full refund where an item has been handled beyond what is necessary to inspect it and its value has been reduced as a result.

Customers are responsible for the cost of returning change-of-mind items. We strongly recommend using a tracked postal service and keeping your proof of postage.

Exchanges & Store Credit

Outside of the 14-day refund cancellation period, we are happy to offer an exchange or Zo&Co store credit for eligible items returned within 30 days of receiving your order.

Items must be unworn, unused and in their original condition.

All exchanges are subject to stock availability.

Please note: 

  • Earrings are not eligible for a refund/return/change of mind due to hygiene reasons.
  • We do not accept any refunds/returns/change of mind on any Engraved pieces.
  • We do not accept refunds/returns on gift cards. 

EU/EFTA Right of Withdrawal

Click below to exercise your statutory right to cancel or return your purchase within 14 calendar days of receiving your order. Once submitted, we’ll confirm and provide return instructions.

*please note, once your order has been fulfilled and sent out, we cannot cancel it*

 CLICK HERE to submit your return/exchange request

When you contact us via email, we will send you instructions on how to return your parcel safely back to the Zo&Co HQ. We do not accept in person returns. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@zoandco.ie. Please note, we do not refund shipping costs on returns. 

3 for 2 Promotion – Returns Policy

Items purchased as part of a “3 for 2” promotion are treated as a bundle offer. If you wish to return any items from your order, the promotion will no longer apply once the bundle is incomplete.

This means:

  • The free item must also be returned in order to receive a full refund.
  • If the free item is not returned, its full retail value will be deducted from your refund.
  • Refunds will be calculated based on the adjusted total once the promotion is removed.

For example, if you purchased three items and received one for free, but only return the paid item(s) while keeping the free product, the value of the free item will be deducted from your refund amount.

All returned items must be in their original condition and comply with our standard returns policy.

If you have any questions, please contact our customer care team before returning your order.

We do not cover the shipping cost of returns. 


Issues with order:

Please inspect your order upon delivery and contact us if there is something wrong with your order of you have received the wrong item/order within 3 days of receiving your order. Please include your order number in the subject line and a photo displaying the issue to speed up the resolution process.