Shipping & Returns

Shipping Information

At Zo&Co, we want to make sure your order reaches you as quickly and smoothly as possible.

Delivery Times

• Ireland: Once dispatched, orders typically arrive within 1–3 working days.

• International Orders: Delivery usually takes 3–8 working days, but may be longer during busy periods.

Dispatch Times

• Orders are dispatched Monday to Friday.

• We do not dispatch orders on weekends or public holidays.

• During peak periods, such as sales, Black Friday, and Christmas, order processing times may be longer.

Tracking Information

• All orders are shipped using An Post Tracked services.

• Your tracking number will be emailed to you once our team has fulfilled your order.

• If you experience issues with tracking, please contact An Post first, as they will have the most up-to-date information about your parcel.

Order Changes

• If you need to change your address, product size, or colour, please contact us within 15 minutes of placing your order.

• After this window, changes cannot be guaranteed.

• Discount codes cannot be added after an order has been placed, so please double-check your basket before checkout.

Customs & Delays

• Zo&Co is not responsible for delays caused by the courier service.

• Countries outside the EU may incur customs charges. These fees are the responsibility of the customer.

 

Returns Policy

If you would like to return your order, please email orders@zoandco.ie with your order number so our team can assist you.

Items must be unworn, unused and in their original condition.

• We accept returns for refunds within 28 days of receiving your parcel. For online orders, this begins from the date your parcel was delivered. For in-store purchases, it begins from the date of purchase.

• After 28 days, we can offer an exchange or credit note up to 30 days from the date you received your order.

• After 30 days, we are unable to accept any returns.

• We accept exchanges for ring sizes.

• Please note that shipping costs are non-refundable on all returned orders.

We do not accept returns on the following:

• Engraved items

• Earrings (for hygiene reasons)

• Outlet or final sale items

• Gift cards, which are non-refundable

We do not cover the cost of returns. If you are exchanging an item, we cover the cost of sending the exchange item back out. 

 CLICK HERE to submit your return/exchange request

When you contact us via email, we will send you instructions on how to return your parcel safely back to the Zo&Co HQ. 

3 for 2 Promotion – Returns Policy

Items purchased as part of a “3 for 2” promotion are treated as a bundle offer. If you wish to return any items from your order, the promotion will no longer apply once the bundle is incomplete.

This means:

• The free item must also be returned in order to receive a full refund.
• If the free item is not returned, its full retail value will be deducted from your refund.
• Refunds will be calculated based on the adjusted total once the promotion is removed.

For example, if you purchased three items and received one for free, but only return the paid item(s) while keeping the free product, the value of the free item will be deducted from your refund amount.

This rule also applies for 'Buy 1 Get 1 Free' offers. 

All returned items must be in their original condition and comply with our standard returns policy.

If you have any questions, please contact our customer care team before returning your order.

Faulty Items

We’re truly sorry if you have received a faulty item in your order, this is never the experience we want for our customers.

If you believe your item is faulty, please contact us at orders@zoandco.ie within 2 days of receiving your order so we can review the issue and assist you as quickly as possible.

Please note:

• Any fault incurred by the customer after receiving the item will not be eligible for replacement or refund.

• We do not send out replacements for lost items.